Refund policy

Refund & Return Policy

Last updated: May 2026

At Miami Colombian Swim, we take pride in the quality of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Window

We accept returns within 14 calendar days of the delivery date. After this period, we are unable to process returns or exchanges. To be eligible for a return, your item must meet all conditions listed in Section 2.

2. Return Conditions

To be accepted for return, items must:

  • Be unworn, unwashed, and in original condition.
  • Have all original tags attached.
  • Have the protective hygiene liner intact and in place.
  • Be free of any odors, stains, makeup, or signs of use.
  • Be returned in the original packaging when possible.

Items that do not meet these conditions will not be accepted and will be returned to the sender at their expense.

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Swimwear with the hygiene liner removed.
  • Items marked as "Final Sale" or purchased during promotional events.
  • Gift cards.
  • Items that have been worn, washed, or altered.

4. How to Initiate a Return

To start a return, please contact us within the 14-day window:

Please include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions within 1–2 business days.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit. Original shipping charges are non-refundable.

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. Please note that shipping fees are not refunded.

7. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

8. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return for the original item (if eligible) and place a new order for the desired product.

9. Contact Us

For any questions about returns or refunds: