Shipping policy

Shipping Policy

Last updated: May 2026

Thank you for shopping with Miami Colombian Swim. Below you will find all the information about our shipping process, estimated delivery times, and costs.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive an email with tracking information once your order has shipped.

 

2. Customs, Duties & Taxes

For international orders, customs fees, import duties, and local taxes may apply upon arrival in the destination country. These charges are the sole responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking your country's import regulations before placing an order.

3. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website. Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

4. Lost or Stolen Packages

Miami Colombian Swim is not responsible for packages that are lost or stolen after confirmed delivery by the carrier. If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office first, then contact us at nicol.moreno312@gmail.com so we can assist you.

5. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer. If you realize an error, contact us immediately at nicol.moreno312@gmail.com — we can only modify the address before the order is processed.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, the customer will be responsible for re-shipment costs. We will contact you to arrange re-delivery or issue a refund minus original and return shipping fees.

7. Contact Us

For any shipping-related questions, please reach out: